Shipping & Returns

The Equatorial First Team values our customers' confidence.

ALL ORDERS FOR SHIPMENT OUTSIDE OF EUROPE CUSTOMERS PLEASE NOTE YOU ARE LIABLE TO PAY ANY EXTRA DUTIES OR CHARGES DUE TO YOUR COUNTRY.

THIS MATTER IS TOTALLY OUT OF OUR CONTROL PLEASE ENSURE YOU KNOW WHAT ADDITIONAL FEES YOU MAY NEED TO PAY ON TOP OF YOUR ORDER.

PLEASE CHECK WITH YOUR COUNTRY TO SEE YOUR IMPORT DUTY CHARGE BEFORE PLACING YOUR ORDER.

We offer a 5-day, no-hassle return policy. You have 5 days to return unworn, not tried on ripped, dyed etc, with all tags still attached, and in their original packaging, plus a copy of your order.

Due To Covid we have extended our time frame to return

UNWORN UNUSED GARMENT ITEMS TO 10 DAYS.

THE ITEM MUST BE IN A SALEABLE. WITH BAG & ALL WRITTEN MATTER & FREEBEES.

ITEMS RETURNED OUTSIDE OF THE REQUIRED TIME WITHOUT WRITTEN CONSENT WILL NOT BE ACCEPTED.

ONLY 1 EXCHANGE FOR THE SAME GARMENT BUT A DIFFERENT SIZE IS ALLOWED.

THE CUSTOMER WILL PAY THE RETURN POSTAL COST & THE NEW POSTAL COST.

IF YOUR STILL NOT HAPPY WITH YOUR ITEM & WANT A REFUND YOU WILL HAVE TO PAY TO RETURN THE ITEM TO US & A 30% VALUE OF ITEM PURCHASED PLUS RESTOCK FEE & POSTAGE COST WILL BE DEDUCTED

FROM YOUR FIRST ORDER.

All items to be returned are subject to quality approval from our warehouse. Most of our items are returnable, except for

* SUPPLEMENT DRINKS &PILLS,

* ALL SKINCARE,

* PANTY GIRDLES,

* PANTY RESHAPERS,

* BUM LIFTERS

* ANY ITEM CLASSED AS KNICKERS

THIS IS INLINE WITH EU & US HEALTH REGULATIONS products with adhesives, and hosiery products whose packaging has been tampered with, or destroyed.

*You will be responsible for the cost of returning the merchandise.

*Shipping costs are non-refundable.

You will also be charged a restock fee of £10.00 per item & the Postage Fee.

If you would like to change the size of your garment please Telephone or Email us so we can ensure your needs are meet.

Return items must satisfy the following conditions:

•Must be unworn, with all tags still attached, and in their original packaging.

. You must include the original invoice with your order & the RAM confirmation number given to you when you requested a return.

•Must be free of marks and scents. We strongly recommend being makeup-free and perfume/deodorant-free when trying on our garments.

We adhere to all Health Code Regulations. Because of this, we refuse to accept return items with a crotch lining once they have been worn.

We have the right to refuse the return of items with obvious signs of wear

(i.e., if the items have been soiled, or have been smudged with makeup, or if the item has a distinct smell).

If your order arrives outside the 7 days we reserve the right to refuse delivery, all items should be sent recorded or signed for and it is up to your the buyer to ensure it arrives back to us within the time frame, as we accept no responsibility for delay s caused by your courier.